Return & Refund Policy

1. Overview

At Sialkot Jackets Star, our goal is to provide premium-quality jackets and excellent service for international buyers.
This Return & Refund Policy outlines how we handle samples, bulk orders, defective items, and disputes to ensure transparency, trust, and smooth business relations.

We strongly encourage all buyers to review this policy before placing an order.

2. Sample Orders

• All samples are made according to buyer specifications and are non-refundable.
• Buyers must approve the design, fabric, and customization before sample production.
• If a sample is damaged during courier transit, buyers must notify us within 48 hours of delivery with photos or video proof.
• For courier-related damages, we assist in filing claims and can provide replacement or remake options depending on the situation.

3. Bulk Orders

• Each bulk order undergoes strict quality inspection before shipment.
• Buyers are expected to inspect goods upon arrival at their warehouse or port.
• Any quality issues, damages, or defects must be reported within 7 days of receipt with photographic or video evidence.
• Valid claims are handled through:

3.1 Replacement

We manufacture and ship replacement jackets for verified defects.

3.2 Rework / Correction

Minor defects (stitching, trims, labels) may be reworked by our team and shipped back.

3.3 Partial Refund

For partial defects or missing items, we may provide partial compensation instead of a full return, based on mutual agreement.

4. Non-Returnable Cases

We cannot accept returns for:

• Color variations due to monitor or lighting differences
• Damage caused by mishandling, improper storage, or misuse
• Products modified after delivery without our approval
• Orders that were approved with design/fabric deviations

These exclusions are standard for international apparel manufacturing.

5. Refund Process

• All refund requests are subject to verification.
• Buyers must provide:
  • Order details (invoice number, style, quantity)
  • Clear photos/videos of the issue
  • Description of the problem
• Once verified, refunds are issued via the original payment method or as agreed.
• Processing time: 7–14 business days after confirmation.

We aim for fair, transparent resolution to maintain long-term partnerships.

6. Shipping Charges & Returns

• For returns due to buyer’s preference or change of mind, shipping costs are the buyer’s responsibility.
• For production defects, Sialkot Jackets Star covers replacement or re-shipment charges.
• Buyers are responsible for customs duties, import taxes, and local shipping costs for returned items, unless otherwise agreed.

7. Export & Documentation

• We provide all necessary export documents with shipments:
  • Commercial Invoice
  • Packing List
  • Certificate of Origin (COO)
  • Bill of Lading / Airway Bill
  • HS Codes
• Proper documentation ensures faster customs clearance and reduces disputes.

8. Communication Protocol

To initiate a return or refund:

1. Send a detailed email or WhatsApp message to our support team.
2. Include:
   • Order number
   • Product details (style, quantity)
   • Photos or videos of defects/damage
   • Description of the issue
3. Our team responds within 24–48 hours with instructions for inspection, replacement, or compensation.

We maintain transparent communication throughout the resolution process.

9. Quality Assurance Commitment

We commit to:

• Producing jackets according to approved samples
• Conducting multi-step quality checks at every production stage
• Ensuring proper packing and protection during transit
• Handling disputes fairly and professionally

Our goal is to make B2B transactions smooth and risk-free for international buyers.

10. Limitation of Liability

• Sialkot Jackets Star is not responsible for delays caused by customs clearance, courier issues, or unforeseen transit events.
• Liability is limited to replacement, rework, or partial refund for verified production defects.
• Buyers must inspect shipments immediately to report issues within the specified timeline.

11. Long-Term Partnership Focus

We design this policy to protect both parties and ensure trust.
We want every buyer to feel confident placing orders, knowing:

• We deliver consistent quality
• We handle issues professionally
• We communicate clearly and transparently

12. Contact Information

For any return or refund inquiries, reach out to our team:

Email: sialkotjacketsstar@gmail.com
WhatsApp: +92 3059882165

Summary:
We inspect every jacket before shipping, provide transparent communication, and handle verified defects professionally. Our goal is reliable, stress-free B2B transactions and building long-term international partnerships.